Terms of Service

1. DEFINITIONS AND INTERPRETATION

1.1 Definitions

In these Terms:

• "Service" means the Workalong staff scheduling and management platform, including all associated features, software, and documentation
• "We", "Us", "Our" means the operator of Workalong
• "You", "Your", "User" means the individual or organisation using the Service
• "Account" means your registered account on the Service
• "Content" means all data, information, text, graphics, or materials uploaded or created by You
• "Subscription" means your paid access to premium features of the Service
• "Base Subscription" means the base monthly or yearly fee of £5/month (or £50/year)
• "Staff Charge" means the additional fee of £0.20 per staff member beyond the first 3 free staff
• "Multi-Location Add-on" means the optional feature to manage staff across multiple locations at £3/month (or £30/year)
• "Intellectual Property Rights" means patents, rights to inventions, copyright, trademarks, database rights, and all other intellectual property rights

1.2 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

2. ACCEPTANCE OF TERMS

2.1 By creating an account, accessing, or using the Service, you confirm that:

• You have read and understood these Terms
• You accept and agree to be bound by these Terms
• You have the legal capacity to enter into a binding agreement
• If acting on behalf of an organisation, you have authority to bind that organisation

2.2 If you do not agree to these Terms, you must not use the Service.

2.3 We reserve the right to modify these Terms at any time. Continued use after modifications constitutes acceptance of the updated Terms.

3. SERVICE DESCRIPTION

3.1 Service Provision

Workalong provides a cloud-based staff scheduling and management platform. All subscriptions include full access to all platform features:

• Staff member management (unlimited staff)
• Advanced shift scheduling and time tracking
• Payroll calculation and management tools
• Fraud detection systems
• Budget forecasting and predictive analytics
• Advanced reports and data export capabilities (PDF/CSV)
• API access for custom integrations
• Unlimited data retention
• Email support

3.2 Pricing Structure

Work Along uses a simple, transparent pricing model based on your team size and location needs.

3.3 We reserve the right to modify, suspend, or discontinue any feature at any time with or without notice.

4. ACCOUNT REGISTRATION AND SECURITY

4.1 Account Creation

To use the Service, you must:

• Provide accurate and complete registration information
• Be at least 18 years of age
• Maintain and promptly update your account information
• Not create multiple accounts for fraudulent purposes

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your password
• All activities under your account
• Notifying us immediately of any unauthorised use
• Ensuring your account is not used by unauthorised persons

4.3 We are not liable for any loss or damage arising from your failure to maintain account security.

4.4 You must not:

• Share your account credentials with others
• Use another user's account without permission
• Impersonate any person or entity

5. PAYMENT TERMS AND SUBSCRIPTIONS

5.1 Pricing Structure

Work Along uses a simple, transparent pricing model:

• Base Subscription: £5 per month (or £50 per year) - required for all paid accounts
• Staff Members: First 3 staff members are free. Each additional staff member costs £0.20 per month (or £2.00 per year)
• Multi-Location Support: Optional add-on at £3 per month (or £30 per year)

5.2 All prices are in British Pounds (GBP) and include VAT where applicable.

5.3 All platform features are included with every subscription at no additional cost. You only pay for the base subscription, staff count (beyond the first 3), and optional multi-location support.

5.4 Pricing examples:

• 3 staff, single location: £5/month (base fee only)
• 10 staff, single location: £6.40/month (£5 base + £1.40 for 7 additional staff)
• 10 staff, multi-location: £9.40/month (£5 base + £1.40 staff + £3 location)
• 50 staff, multi-location: £14.40/month (£5 base + £9.40 staff + £3 location)

5.5 Payment Processing

• Payments are processed securely through Stripe
• You authorise us to charge your payment method on a recurring basis
• Subscription fees are charged in advance on a monthly or yearly basis
• First payment is charged immediately upon subscription
• If your staff count increases during a billing period, additional charges will be prorated and added to your next invoice
• If your staff count decreases, you will continue to pay the current rate until the next billing cycle

5.6 Billing

• Invoices will be provided via email
• You are responsible for maintaining valid payment information
• Failed payments may result in service suspension
• Billing is based on your current staff count and selected features at the time of billing

5.7 Price Changes

• We may change subscription prices with 30 days' notice
• Price changes apply to the next billing cycle
• Continued use after price change constitutes acceptance

5.8 Refunds

• No refunds for partial months or unused features
• Downgrading does not entitle you to a refund for the current billing period
• Refunds may be issued at our sole discretion in exceptional circumstances

5.9 Cancellation

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• Access to paid features continues until the end of the paid period
• No prorated refunds for early cancellation

5.10 Automatic Renewal

• Subscriptions automatically renew unless cancelled
• You must cancel before the next billing date to avoid charges
• Renewal charges are non-refundable

6. ACCEPTABLE USE POLICY

6.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms.

6.2 Prohibited Activities

You must not:

• Violate any applicable laws or regulations
• Infringe intellectual property rights of others
• Upload viruses, malware, or harmful code
• Attempt to gain unauthorised access to the Service or other accounts
• Use the Service to transmit spam or unsolicited communications
• Reverse engineer, decompile, or disassemble the Service
• Remove or alter any copyright or proprietary notices
• Use automated systems (bots, scrapers) without permission
• Interfere with or disrupt the Service or servers
• Use the Service to harass, abuse, or harm others
• Collect user data without consent
• Resell or redistribute the Service without authorisation
• Use the Service for fraudulent purposes
• Exceed reasonable usage limits that may affect service quality
• Create false or misleading information
• Impersonate others or misrepresent affiliation

6.3 Violation of this Acceptable Use Policy may result in immediate account termination without refund.

7. USER CONTENT AND DATA

7.1 Your Content

• You retain all ownership rights to Your Content
• You are solely responsible for Your Content and its legality
• You must have all necessary rights to upload Your Content
• You must not upload content that violates third-party rights

7.2 Content License to Us

By uploading Content, you grant us a worldwide, non-exclusive, royalty-free licence to:

• Store, process, and display Your Content
• Perform backups and technical operations
• Provide the Service to you

This licence exists only to operate the Service and terminates when you delete content.

7.3 Prohibited Content

You must not upload content that:

• Is illegal, defamatory, or obscene
• Infringes intellectual property rights
• Contains viruses or malicious code
• Violates privacy or data protection laws
• Harasses or threatens others

7.4 Content Removal

We reserve the right to remove any content that violates these Terms without notice or liability.

7.5 Data Backup

• You are responsible for maintaining backups of Your Content
• We perform routine backups but do not guarantee data recovery
• We are not liable for data loss for any reason

8. DATA PROTECTION AND PRIVACY

8.1 UK GDPR Compliance

We comply with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

8.2 Data Processing

• We process personal data as a data controller for account information
• We process personal data as a data processor for staff data you upload
• Our Privacy Policy (available separately) explains data processing in detail
• You are responsible for obtaining necessary consents from your staff members

8.3 Your Responsibilities as Data Controller

When you upload staff data, you must:

• Have a lawful basis for processing
• Obtain necessary consents from individuals
• Comply with UK GDPR and data protection laws
• Inform individuals how their data will be used
• Respect individual rights (access, erasure, etc.)

8.4 Data Security

We implement appropriate technical and organisational measures to protect data, but cannot guarantee absolute security.

8.5 Data Retention

• All subscriptions: Unlimited data retention while subscription is active
• After account closure: Data retained for 30 days, then permanently deleted
• Backups may retain data for up to 90 days
• You are responsible for exporting your data before account closure

8.6 Data Subject Rights

You and your staff members have rights under UK GDPR including:

• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object

Contact us to exercise these rights.

8.7 International Transfers

We may transfer data outside the UK using appropriate safeguards compliant with UK GDPR.

9. INTELLECTUAL PROPERTY RIGHTS

9.1 Our Intellectual Property

All Intellectual Property Rights in the Service, including:

• Source code, algorithms, and software
• Design, layout, and user interface
• Trademarks, logos, and branding
• Documentation and materials

remain our exclusive property or that of our licensors.

9.2 Limited Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service in accordance with these Terms.

9.3 Restrictions

You may not:

• Copy, modify, or create derivative works of the Service
• Reverse engineer or attempt to extract source code
• Remove proprietary notices or labels
• Use our trademarks without written permission
• Frame or mirror any part of the Service

9.4 Feedback

Any feedback, suggestions, or ideas you provide become our property and may be used without compensation or attribution.

10. THIRD-PARTY SERVICES

10.1 The Service integrates with third-party services including:

• Stripe for payment processing
• Third-party APIs and services

10.2 Use of third-party services is subject to their own terms and conditions.

10.3 We are not responsible for third-party services, their availability, or any issues arising from their use.

10.4 We may change, add, or remove third-party integrations at any time.

11. SERVICE AVAILABILITY AND SUPPORT

11.1 Service Availability

• We aim for high availability but do not guarantee uninterrupted service
• The Service is provided on an "as available" basis
• Maintenance, updates, or technical issues may cause downtime
• We do not guarantee any specific uptime percentage

11.2 Maintenance

• Scheduled maintenance will be notified where practicable
• Emergency maintenance may occur without notice

11.3 Support

• All subscriptions include email support
• Response times may vary based on support volume
• Support is provided during standard business hours
• Support includes assistance with platform features, account management, and technical issues

11.4

Support does not include:

• Custom development or modifications
• Training beyond standard documentation
• Issues caused by user error or third-party services

12. LIMITATION OF LIABILITY

12.3 Maximum Liability Cap

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR £100, WHICHEVER IS GREATER.

12.4 Basis of the Bargain

You acknowledge that we have set our prices and entered into these Terms in reliance on the limitations of liability and disclaimers set forth herein, and that they form an essential basis of the bargain between the parties.

12.5 Statutory Rights

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under applicable law

12.6 Statutory Consumer Rights

If you are a consumer, these Terms do not affect your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

13. INDEMNIFICATION

13.1 You agree to indemnify, defend, and hold harmless us, our officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or relating to:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any rights of third parties
• Your Content or data you upload
• Your violation of any laws or regulations
• Claims that your use of the Service infringes third-party rights
• Any fraud or misrepresentation by you
• Your staff members' use of data in the Service

13.2 We reserve the right to assume exclusive defence and control of any matter subject to indemnification, in which case you will cooperate with us in asserting any available defences.

13.3 This indemnification obligation survives termination of these Terms.

14. DISCLAIMERS AND WARNINGS

14.1 Not Professional Advice

The Service is a tool for scheduling and management. It does not constitute:

• Legal advice
• Financial advice
• Accounting advice
• Employment law advice
• Tax advice
• HR advice

14.2 Payroll Accuracy

14.3 Fraud Detection

• Fraud detection features are automated and may produce false positives/negatives
• You must conduct your own investigations
• We do not guarantee detection of all fraudulent activities
• You remain responsible for employment law compliance

14.4 Employment Law Compliance

You are responsible for compliance with UK employment laws including:

• Working Time Regulations 1998
• National Minimum Wage Act 1998
• Employment Rights Act 1996
• Equality Act 2010

The Service does not ensure legal compliance. Consult employment law solicitors for compliance matters.

14.5 Data Accuracy

• You are responsible for ensuring data accuracy
• We are not liable for decisions based on data in the Service
• Always verify critical information independently

14.6 Business Decisions

• The Service is a tool only
• You remain responsible for all business decisions
• We are not liable for business outcomes

15. TERMINATION

15.1 Termination by You

You may terminate your account at any time by:

• Cancelling your subscription through account settings
• Contacting our support team
• Ceasing to use the Service

15.2 Termination by Us

We may suspend or terminate your account immediately without notice if:

• You breach these Terms
• You violate the Acceptable Use Policy
• Your payment fails repeatedly
• We are required by law to terminate
• Your account shows suspicious or fraudulent activity
• You engage in activity that harms or may harm the Service
• At our sole discretion with 30 days' notice for any reason

15.3 Effect of Termination

Upon termination:

• Your access to the Service is immediately revoked
• Your licence to use the Service terminates
• No refunds will be issued except as required by law
• Your data will be retained for 30 days, then permanently deleted
• Sections of these Terms that should survive termination remain in effect

15.4 Survival

The following sections survive termination:

• Payment obligations for services already rendered
• Limitation of Liability
• Indemnification
• Intellectual Property Rights
• Governing Law and Disputes

15.5 Data Export Before Termination

• You should export your data before terminating
• After termination, data recovery may not be possible
• We are not obligated to provide data after termination

16. FORCE MAJEURE

16.1 We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control including:

• Acts of God (natural disasters, pandemics, etc.)
• War, terrorism, or civil unrest
• Government actions or regulations
• Internet or telecommunications failures
• Power outages
• Cyber attacks or data breaches affecting third parties
• Labour disputes
• Failures of third-party services (hosting, payment processors)

16.2 During force majeure events, our obligations are suspended for the duration of the event.

16.3 If a force majeure event continues for more than 30 days, either party may terminate without liability.

17. DISPUTES AND RESOLUTION

17.1 Governing Law

These Terms and any disputes arising from them are governed by the laws of England and Wales.

17.2 Jurisdiction

You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

17.3 Informal Resolution

Before initiating formal proceedings, you agree to contact us to attempt informal resolution.

17.4 Class Action Waiver

To the extent permitted by law, you agree that any dispute will be brought individually and not as a class action or representative proceeding.

17.5 Limitation Period

Any claim arising from these Terms must be filed within one year after the cause of action arose, or be forever barred.

18. GENERAL PROVISIONS

18.1 Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements.

18.2 Amendment: We may amend these Terms at any time by posting updated Terms on the Service, notifying you via email, or updating the "Last Updated" date. Your continued use after amendments constitutes acceptance.

18.3 Waiver: Our failure to enforce any provision does not constitute a waiver of that provision or our right to enforce it later.

18.4 Severability: If any provision is found invalid or unenforceable, that provision shall be modified or eliminated to the minimum extent necessary, and the remaining provisions remain in full effect.

18.5 Assignment: You may not assign these Terms without our written consent. We may assign these Terms without restriction.

18.6 No Third-Party Benefits: These Terms are between you and us only. No third party has any rights to enforce these Terms.

18.7 Relationship: No agency, partnership, joint venture, or employment relationship is created by these Terms.

18.8 Language: These Terms are written in English. Any translations are for convenience only.

19. CONTACT INFORMATION

For questions, concerns, or notices regarding these Terms:

Email: Hamchenhbf3@gmail.com
Address: 17 Roberts Road, HP13 6XA, Buckinghamshire
Support: Available through the Service or via email

20. ACKNOWLEDGEMENT

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT:

1. You have read and understood these Terms in their entirety
2. You agree to be bound by these Terms
3. You understand the limitations of liability and disclaimers
4. You have authority to enter into this agreement
5. You understand the Service is provided "as is" without warranties
6. You understand we are not liable for consequential damages
7. You agree to indemnify us as set forth herein
8. You consent to the governing law and jurisdiction provisions
9. If acting for an organisation, you have authority to bind that organisation
10. You understand your obligations regarding data protection and employment law

© 2026 Workalong. All rights reserved.